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| 2008-12-11 04:32:00 | The Missing Experiences of E-Learning Studies - The Continuing Saga |
STUDY: How confident are you in using technology and where do you go to for support? As a bonafide Geek I like to think that I am highly proficient with technology so when it goes wrong it goes wrong on a scale similar to the big bang. For support I usually go to forums or contact the suppliers directly. Wiki's are a big thing now, lots of companies are changing their support structure to wiki's. Its cheaper to let your customers support themselves then it is to employ people to do it. |
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